Shipping policy

Shipping & Delivery Policy

Last Updated: September 6, 2026

At AnjumOnline.shop, we are committed to delivering your orders safely and conveniently. This Shipping & Delivery Policy explains how we process, ship, and deliver products purchased through our website.

By placing an order with us, you agree to the terms described below.

1. Order Processing

Once you place an order, we begin processing it after successful order confirmation and/or payment verification.

Orders are generally processed within 1–3 business days.

During peak seasons, sales, holidays, promotional events, or unforeseen circumstances, processing may take longer.

You will receive order-related updates through the contact details provided during checkout.

2. Delivery Time

After your order has been processed and shipped, the estimated delivery time is generally:

India: Approximately 3–10 business days

Delivery times may vary depending on your location, product availability, supplier/warehouse location, courier service, weather conditions, public holidays, and other circumstances.

The delivery timeframe shown during checkout, if available, should be considered an estimate rather than a guaranteed delivery date.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

We may offer:

  • Free shipping on selected products or orders.

  • Flat-rate shipping.

  • Location-based shipping charges.

  • Promotional or conditional free shipping.

Shipping charges may vary depending on product size, weight, delivery location, supplier, or courier service.

4. Shipping Partners

We may use third-party courier and logistics companies to deliver your order.

Depending on the destination and product, your order may be shipped through one or more logistics providers.

Once the package is handed over to the courier, delivery is subject to the courier company's operational procedures.

5. Order Tracking

Where tracking is available, we may provide a tracking number or tracking information after your order has been dispatched.

You can use the tracking information to monitor your shipment's progress.

Please note that tracking information may take some time to become active after the shipment is handed over to the courier.

6. Delayed Deliveries

Although we aim to deliver orders within the estimated timeframe, delays may occur because of circumstances beyond our reasonable control, including:

  • Weather conditions.

  • Natural disasters.

  • Transportation disruptions.

  • Public holidays.

  • High courier volume.

  • Incorrect or incomplete address.

  • Remote delivery locations.

  • Courier operational issues.

  • Government restrictions.

  • Technical problems.

  • Other unforeseen circumstances.

If your order is delayed, we will make reasonable efforts to assist you and provide available tracking information.

7. Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information at checkout.

Please carefully check your:

  • Full name.

  • House/Flat number.

  • Street/locality.

  • City.

  • State.

  • PIN code.

  • Mobile number.

An order may be delayed, returned, or cancelled if the delivery address is incorrect or incomplete.

If an order has already been shipped, we may not be able to change the delivery address.

Additional shipping charges may apply if the package needs to be reshipped because of an incorrect or incomplete address provided by the customer.

8. Failed Delivery Attempts

Courier partners may make multiple delivery attempts depending on their policies.

A delivery may fail if:

  • The customer is unavailable.

  • The address cannot be located.

  • The customer provides incorrect contact information.

  • The customer refuses to accept the package.

  • The courier cannot contact the recipient.

  • The delivery location is inaccessible.

If the package is returned to the sender because of repeated delivery failure or customer refusal, additional shipping or handling charges may apply before a reshipment is arranged.

9. Cash on Delivery (COD)

For eligible locations and products, we may offer Cash on Delivery.

COD availability may depend on:

  • Delivery PIN code.

  • Product.

  • Order value.

  • Courier availability.

  • Customer order history.

  • Other operational factors.

Customers placing COD orders agree to accept the package and pay the applicable amount at the time of delivery.

Repeated refusal of COD orders may result in COD being unavailable for future orders.

10. Multiple Products in One Order

If an order contains multiple products, they may occasionally be shipped separately.

This can happen when products are fulfilled from different warehouses, suppliers, or locations.

You may therefore receive multiple packages for a single order.

In such cases, separate tracking information may be provided where available.

11. Dropshipping & Third-Party Fulfillment

Some products available on AnjumOnline.shop may be fulfilled through third-party suppliers, manufacturers, warehouses, or fulfillment partners.

This means that the shipping origin, packaging, courier service, and delivery timeframe may vary depending on the product and supplier.

We carefully work to coordinate with our fulfillment partners, but certain aspects of delivery may remain outside our direct control.

12. Product Availability

If a purchased product becomes unavailable after an order is placed due to inventory or supplier-related issues, we may:

  • Offer an alternative product where appropriate.

  • Delay shipment until the product becomes available.

  • Cancel the affected order.

  • Provide an applicable refund.

Customers will be informed where reasonably possible.

13. Damaged Packages

Please inspect the package when it is delivered.

If the package appears seriously damaged, opened, tampered with, or otherwise compromised, please document the condition with photographs or video before opening it, where possible.

If the product inside is damaged, contact our customer support as soon as possible with:

  • Order number.

  • Photos of the package.

  • Photos/videos of the product.

  • Description of the issue.

Claims may be subject to verification and our Return & Refund Policy.

14. Wrong or Missing Product

If you receive a product different from the one you ordered, or if an item appears to be missing from your order, please contact us promptly.

We may request photographs, videos, packaging information, or other details to investigate the issue.

After verification, we may provide an appropriate resolution in accordance with our Return & Refund Policy.

15. Delivery to Remote Areas

Some remote or difficult-to-access locations may require additional delivery time.

Courier availability may also vary by PIN code.

If delivery is not possible to the address provided, we may contact you to arrange an alternative solution.

16. International Shipping

If AnjumOnline.shop offers international shipping in the future, international orders may be subject to:

  • Different delivery times.

  • International shipping charges.

  • Customs duties.

  • Import taxes.

  • Local taxes.

  • Customs clearance requirements.

  • Other charges imposed by the destination country.

Unless expressly stated otherwise, customs duties, import taxes, and similar charges imposed by the destination country may be the responsibility of the customer.

International shipping availability and conditions will be displayed where applicable.

17. Changes to Delivery Information

If you need to change your shipping address or other delivery information after placing an order, contact us as soon as possible.

We cannot guarantee that changes can be made after an order has been processed or shipped.

18. Lost Shipments

If tracking indicates that your package has been lost, delayed unusually, or cannot be located, please contact us.

We may coordinate with the relevant courier or fulfillment partner to investigate the shipment.

Resolution may depend on the courier's investigation, shipment status, and applicable policies.

19. No Guarantee of Exact Delivery Date

Any delivery date or timeframe displayed on our website is an estimate unless we specifically state that a delivery date is guaranteed.

We are not responsible for delays caused by circumstances outside our reasonable control.

20. Contact Us

If you have questions regarding shipping or delivery, please contact us through the contact information provided on our website.

Business Name: AnjumOnline.shop
Website: AnjumOnline.shop
Email: [Insert your business email]
Phone: [Insert your business phone number]
Business Address: [Insert your business/registered address]

By placing an order through AnjumOnline.shop, you acknowledge and agree to this Shipping & Delivery Policy.